Our furniture is proudly designed and handcrafted in Los Angeles, CA. With generations of experience, our skilled artisans are dedicated to ensuring every piece is made with the utmost care and precision. From the initial design to the final inspection, we take great pride in delivering exceptional quality and craftsmanship in every piece we create.

Products that are ordered in one of our Quick Ship fabrics are built in approx. 2-4 weeks. Most all other fabric options may require an extra 1-2 weeks, but please check with us to confirm availability and timing. Please note that this is the estimated time for manufacturing your order and does not include shipping and delivery time.

Every piece is handcrafted-to-order, tailored precisely to your specifications. Our frames are constructed using kiln-dried hardwood, the industry standard for strength and durability. Our meticulous process ensures your furniture is built-to-last, which is why we confidently offer a lifetime warranty on all frames.

Please note: Due to our manufacturing process, there may be a 1-inch margin in measurements during inspection. If your furniture needs to fit a tight space or inset wall, we recommend allowing for a 2-inch margin when ordering.

Every piece we craft is built on a foundation of strength and precision. Our suspension system features high-performance woven webbing, engineered to provide exceptionally uniform support and long-lasting comfort across the entire seat. Unlike traditional spring systems, this modern approach eliminates sagging and uneven wear, delivering a smoother, more consistent seating experience from edge to edge. We’re so confident in its durability, we back it with a lifetime warranty.

We offer two seat cushion options, both designed for comfort and durability:

• Standard: These cushions provide a firmer, more supportive feel with a structured look. They feature a premium high-resiliency foam core wrapped in Dacron, ensuring long-lasting comfort and a tailored appearance. The back cushions are filled with our soft and cozy Synthetic Down (Trillium) for added comfort.
• Synthetic Down: For a softer, more relaxed feel, our Synthetic Down seat cushions are an excellent choice. These cushions combine a high-resiliency foam core encased in Trillium fill, giving them a plush, inviting look. The back cushions are also filled entirely with Trillium for a consistent, cozy experience.

Please Note: Regularly flipping and rotating your seat cushions will help promote even wear and extend the longevity of the foam core. This maintenance is part of the normal care routine for both cushion options.

Trillium is a high-quality micro denier fiber fill that closely mimics the feel of natural down, but without the allergens or pesky escaping feathers. It offers superior resilience and support compared to genuine down, making it a more durable and comfortable choice. Additionally, Trillium is an eco-friendly and sustainable alternative, giving you the cozy comfort of down with a smaller environmental footprint.

Yes, our fabric cushions are fully upholstered with a convenient zipper closure. This allows you to easily flip and rotate them for even wear and easy maintenance. However, cushions with a specific orientation, such as those on a chaise or bumper, cannot be flipped due to their directional design.

All frames that are 95 inches or longer include a center leg support. This leg is designed to provide extra stability and support, though it typically doesn’t touch the ground unless additional support is needed. For smaller frames, a center support leg is not necessary.

Shipping & White-Glove delivery is offered at a flat rate based on the total price of the order, regardless of how many items are ordered:

- Order total up to $2,999: $249 shipping
- Order total $3,000+: $349 shipping

With our White Glove service, the 2-man delivery team will carry your new furniture into your home, move into your room of choice, unwrap and set up, then haul away any packaging & debris.

*Please note that White Glove Delivery includes no more than two flights of stairs and there will need to be a clear moving path into the living space for your new furniture. If there are more than two full flights of stairs in your home or building, please email us to review and we will confirm any additional charges that will need to be approved for your delivery.

All delivery fees/charges are non-refundable.

Our products can be shipped anywhere in the continental U.S. Unfortunately, we are unable to ship to Alaska, Hawaii, or internationally.

*Please note that if your furniture is shipped or moved outside of our service area, the sale is considered final, and the warranty is voided. Additionally, we will not be able to arrange for repairs or replacement parts in locations outside of our shipping coverage.

If you prefer to delay your delivery, we offer complimentary storage within 30 days of your first scheduling call before additional storage fees may apply.

Yes, for custom furniture orders shipped via White Glove Delivery, all pieces from a single order will be delivered together during the same appointment. If you have multiple orders and would like them delivered at the same time, please contact us, and we’ll do our best to accommodate your request. Orders shipped via carrier, such as Fabric by the Yard, will arrive according to the carrier’s delivery schedule.

All of our furniture items are delivered using our White Glove Delivery Service. A two-person delivery team will arrive during your scheduled delivery window, bring your furniture into the room of your choice, unpack it, and remove all packaging. Please note that the delivery team is unable to move (or remove) any existing furniture so please ensure a smooth path for delivery prior to their arrival.

Yes, each order is subject to its own delivery fee, even if multiple orders are going to the same address. To avoid paying multiple delivery fees, we recommend placing all items together in a single order.

Yes, once your furniture arrives at the local delivery warehouse and the reception process is complete, they will contact you to schedule a delivery appointment. Appointments are generally scheduled Monday through Friday between 8 AM and 6 PM, and you’ll typically receive a 4-hour delivery window at the time of scheduling or within 24 hours of the delivery date.

While our delivery partners strive to provide an update when they are about 30 minutes away or if there are any changes to your scheduled appointment, we recommend being available throughout the day, as delivery times can vary due to unforeseen delays or route changes.

To ensure a smooth delivery, please follow these steps:

• Clear Pathways: Make sure all pathways leading to the room where your furniture will be placed are clear and easily accessible.
• Prepare the Room: Ensure the room is ready for your new furniture by clearing out any existing items or obstacles.
• Inspect Upon Arrival: Be prepared to inspect your furniture upon delivery to confirm it hasn’t been damaged during transit.

Please note, for safety reasons, our delivery team cannot carry items up more than 4 flights of stairs. If your delivery requires navigating more than 2 flights, please notify us 48 hours in advance so we can make the necessary arrangements.

No, the delivery team is unable to either move or remove existing furniture during delivery. To ensure a smooth experience, please arrange to have your current furniture removed before your scheduled delivery date.

If you need to reschedule, please contact us or your local delivery agent as soon as possible. If you miss your appointment or request to reschedule within 3 business days of your confirmed delivery window, a $249 redelivery fee will apply.

Once your furniture is unpacked by the delivery team, carefully inspect all sides for any damage that may have occurred during transit. If you notice any issues, document them on the delivery team’s Proof of Delivery form before signing. Additionally, please notify Ashbury & Arbor immediately by emailing us at shop@ashburyandarbor.com or calling (949) 340-5855.

If you notice any damage or quality issues with your furniture upon delivery, follow these steps:

1. Document the Issue: Note any concerns on the Proof of Delivery form provided by the delivery team.
2. Take Photos: Capture clear photos of the issue, including its specific location on the furniture.
3. Submit Your Report: Email the photos, a description of the issue, and your order details to shop@ashburyandarbor.com within 24 hours of delivery.

Our Customer Care team will review your submission promptly and determine the best course of action. We’ll then reach out to you with the next steps to resolve the issue as quickly and effectively as possible.

While custom-made orders are generally produced within our standard timeframe, you can check with us about expediting your order. Depending on how busy the factory is and fabric availability, it may be possible to expedite production for an additional 10% fee. If eligible, your furniture could be completed in an estimated 1-2 weeks.
Please note: Shipping and White-Glove delivery timeframes are not included and unable to be expedited.

Yes, our shipping partners can deliver to shipping addresses across the continental United States, including freight forwarders and receivers. Once your order is delivered to the specified location, it’s your responsibility to inspect the items and note any concerns on the Proof of Delivery form. These concerns must also be reported to Ashbury & Arbor within 24 hours.

Please note that Ashbury & Arbor cannot cover any fees associated with freight forwarding, subsequent deliveries, or receiver storage. Additionally, we are not responsible for any damages not reported on the Proof of Delivery form.

In order to maintain any provided warranties, the furniture must remain within our shipping zones and cannot be taken to Hawaii, Alaska or internationally.

Yes! Selecting the right fabric for your new custom furniture is an important part of the process. Free swatches of any of our fabric options can be ordered here and are mailed out the next business day.

All of our fabrics are performance-rated and especially designed to resist spills and stains, making any of them an excellent choice for homes with kids, pets, or frequent guests. However, keep in mind that different fabrics may react differently to environmental factors and require varying levels of maintenance.

• Check Fabric Care Details: As you explore our fabric options, you'll find specific care and cleaning instructions for each type. This information will help you understand how to maintain your fabric and keep it looking its best.
• Test with Swatches: We recommend ordering fabric swatches and testing them at home with common spills to see how easily they clean up. This way, you can ensure the fabric not only looks great but also fits your practical needs.

Keeping your furniture in top condition is easier than you might think. Here are some simple steps to ensure your pieces remain as beautiful as the day they arrived:

• Vacuum Monthly: Regularly vacuuming your furniture helps remove dirt, dust, and pet hair, keeping your fabric looking fresh and reducing wear over time.
• Rotate and Flip Cushions: To maintain even wear and extend the lifespan of your sofa, be sure to rotate and flip your cushions frequently. This practice also keeps the cushion covers in place and looking their best.
• Fluff Back Cushions: Regularly fluffing your back cushions restores their shape and ensures they remain comfortable and supportive. Depending on how often your furniture is used, aim to rotate, flip, and fluff cushions weekly or biweekly.

With these easy care tips, your furniture will stay inviting and comfortable for years to come.

We gladly accept all major credit cards, including Visa, Mastercard, American Express, Discover, and Diners Club.

Yes, we offer financing through our partner, Affirm. You can choose from 6, 24 or 36-month installment plans, with rates as low as 0% APR. Plus, you can check your approval status without any impact on your credit score. Learn more on our Financing with Affirm page.

Your credit card will be charged in full at the time you place your order.

Since each piece is handcrafted to your exact specifications, we are not able to offer returns or exchanges. This policy ensures that your furniture is uniquely tailored to your preferences, delivering a truly personalized experience. We encourage you to review all options carefully before placing your order to ensure it’s the perfect fit for your home.

After an order is placed, you are welcome to contact our team within 24 hours to request a change. After this time, a minimum fee of 10% would apply, depending on desired change and if it's possible. Please note that not all changes can be accommodated, and must be approved with our Customer Support Team.

You can cancel your order by contacting our Customer Support Team within 24 hours of placing it. After this window, all sales are final, and cancellations are no longer possible. This ensures that our craftsmen can begin creating your custom piece promptly.

We stand by the quality of our furniture and our frames and spring systems are guaranteed to be free from manufacturing defects for the life of the product. Learn more on our Product Warranty page.

If you suspect your product has a manufacturing defect, please contact us right away. Our Quality team will assess the issue based on photos of the piece. If a defect is confirmed, we will arrange to restore your furniture to the condition it was in when it left our manufacturing partner’s workroom.